Terms and conditions of our website use
Reliance on information posted & disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
Information about us
Custom Vapes UK is a site operated by Custom Vapes Ltd (“We”); we are a company registered in England and Wales under registration number 09083183. VAT number GB210072768. Our registered office is 646 Commercial Road, London E14 7HA
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Beyond our control
(i) The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).
(ii) A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
• Strikes, lock-outs or other industrial action; or
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat
or preparation for war; or
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
• Impossibility of the use of public or private telecommunications networks
(iii) Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.
Payments can be made via our secure Viva Wallet payment gateway. The total price of the goods ordered will be the price shown at the time of the order. The full purchase price plus VAT (if applicable) as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order. 1 (i) You confirm that any payment method you use is yours (ii) If you fail to make any payment when due then, without prejudice to any other rights we may have, we may: where you have ordered Goods or Non-subscription Services, cancel this agreement; and/or: (iii) Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation. (iv) Payments are only accepted in GBP UK Pounds, Sterling, foreign currency exchange fees/conversion rates are at your own expense. Any additional customs duties or taxes payable by customers outside the UK are the sole responsibility of the customer. 2. (i) Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you. (ii) Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods. (iii) Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us. 3. (1) Items in your cart does not “reserve” them or guarantee that you will be able to order them. Your order is not complete on our side until you have returned to our site fully from the Viva Wallet secure payment gateway, having fully completed the payment.
All items (except liquids, Li-Ion batteries, atomizers, clearomizers, RDA, RBA & drip tips) have a 1 month manufacturer’s warranty. This covers manufacturing faults and not accidental damage, excluding water damage to switch boards. Accidental damage is covered by the user, not Custom Vapes UK or the manufacturer. E-cigarette batteries and atomisers are consumable items are expected to degrade and fail over a period of time (depending on usage & product specifications) We check our products when we receive them from the manufacturer and again before we ship them to you, but in the unlikely event if you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 48hrs of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy. Due to the high probability of accidental misuse in today’s multi-voltage and sub ohm vaping environment, atomisers, and cartomisers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Cartomisers are sold as single use items and are warranted under the DOA terms if they fail to “fire-up” on first use only or if they do not show a resistance measurement when checked with a multi-meters, and if you notify us within 48hrs of receipt. Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities. Further warranty information where it differs from the above may be detailed with specific products. Note: that replacement products or parts assume the remaining warranty of the original purchase (not an entirely new warranty period).
All trademarks of are the property of their respective owners and may be registered in certain parts of the world.
If you have any concerns about material which appears on our site, please Contact Us. Thank you for visiting our site.