UK SHIPPING INFORMATION
WE SHIP ORDERS MONDAY TO FRIDAY EXCLUDING ANY BANK HOLIDAYS
BUSINESS TRACKED DOOR TO DOOR SERVICE INCLUDING ROYAL MAIL SUNDAY DELIVERY
• Royal Mail FREE Delivery (Tracked 48 on all orders over £30.00)
• Royal Mail Tracked 24: Large Letter £3.30 Parcel £4.90 (1 Day Service, Insured upto £100)
• Royal Mail Tracked 48: Large Letter £2.99 Parcel £3.90 (2 Day Service, Insured upto £100)
• Royal Mail Next Day Special: large letter £7.10 Parcel £8.30 (Insured upto £750)
• DHL Express Next Day Tracked £9.00 (Mon-Fri, Insured upto £500)
Our site automatically calculates shipping class at flat rate based on the weight and size of your products. Smaller postage at £2.99 flat rate only overrides when you add a larger item above 25mm to your shopping cart. (ie 5 x 10ml and then a larger device) Orders placed before 3pm are shipped the same day, orders placed after 3pm will be shipped the following day (excluding weekends and bank holidays) We operate Royal Mail & DHL shipping defined working days as Monday to Friday. Orders placed after 3pm on a Friday will be shipped on the following Monday. Standard delivery has no tracking, no guarantee for any loss, damage or delays so therefore we use a fully tracked services with email and sms notifications. Royal Mail aim to deliver all Tracked 24 & Special Delivery packages the next day including Saturdays at discretion, some remote areas may take a day longer. If you require urgent Saturday Special Guaranteed Service then please email us prior to your order to see what we can arrange for you.
• Royal Mail Europe Tracked, Signed £9.99 (Insured upto £250)
• Royal Mail International Tracked, Signed £14.99 (Insured upto £250)
• DHL Express 24 Europe Zone Sort £16.65 – £26.99 (Mon-Fri, Insured upto £500)
• DHL Express International Zone Sort £35.00 – £45.00 (Mon-Fri, Insured upto £500)
Royal Mail Delivery can vary, UK 1/2 days, Europe 4-5 days and International 6-10 days, Shipment above 1kg will be at double cost. DHL Express Europe is 24hrs & DHL Express International is 2/4 Days depending on location. We do not post to certain countries where there is a risk of parcels not being received, If this is the case we will contact you prior your shipping and issue a refund. It is your responsibility to check with your country customs, border force regulations, local laws if such products are approved into your country. Please take into consideration nicotine or flavoured products / cartridges as such are compliant or registered in the destination country. We will also take into consideration our distance selling registrations and restrictions for certain countries. When purchasing you agree that Custom Vapes UK do not take any responsibility on custom charges or goods not being released from your local authorities. It is your responsibility to pay for customs Duty, VAT charges if there are any incurred.
Please Note: We do NOT ship any type of lithium batteries, kits loose without containers via air mail.
Please contact us if you have any further queries or shipping requirements, we will do our best to assist you further.
Restricted Countries: Denmark, United States, USA (minor outlying Islands, India, Russia, Nigeria.
Payments Restricted: Afghanistan, American Samoa, Andorra, Anguilla, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Bonaire, Botswana, Burkina Faso, Cambodia, Cayman Islands, Central African Republic, Congo, Cuba, Dominica, Fiji, Ghana, Haiti, Iran, Iraq, Isle of Man, Jamaica, Jordan, N/S Korea, Kyrgyzstan, Libya, Macao, Madagascar, Mauritius, Mongolia, Montenegro, Mozambique, Myanmar, Nicaragua, Pakistan, Palau, Paraguay, Samoa, Senegal, Somalia, South Soudan, Syria, Timor, Uganda, Ukraine, Vanuatu, Venezuela, Zimbabwe.