COVID-19 Update: Special Delivery Guaranteed by 1pm
Royal Mail: We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims.
• Royal Mail FREE Delivery (Orders above £30).
• Royal Mail Signed 24 £1.99 (Items below 25mm) £3.95 Upgrade Available.
• Royal Mail Tracked 48 £2.99 (Insured & Free On Orders Over £30.00) Upgrade Available.
• Royal Mail Tracked 24 £4.40 (Insured upto £100) Upgrade Available To Next Day Special.
• Royal Mail Next Day Special: £6.35/£7.50 (Mon-Fri, Insured upto £750) Upgrade To Saturday On Request.
• DHL Express Next Day Tracked £9.99 (Mon-Fri, Insured upto £500)
Our site automatically calculates shipping class at flat rate based on the weight and size of your products. Smaller postage at £1.99 flat rate only overrides when you add a larger item above 25mm to your shopping cart. (ie 5 x 10ml and then a larger device) Orders placed before 2pm are shipped the same day, orders placed after 2pm will be shipped the following day (excluding weekends and bank holidays) We only operate Royal Mail & DHL shipping defined working days as Monday to Friday. Orders placed after 2pm on a Friday will be shipped on the following Monday. Standard delivery has no tracking, no guarantee for any loss, damage or delays so therefore we use first class recorded signed for (not tracked) If your package is valued more then £30 we recommend you use Royal Mail Tracked 24/48 or Special Delivery Mon-Fri which tracks and Insures your items. Royal Mail sometimes deliver first class & special next day packages on a Saturday at their sorting volume and discretion (If posted before our cut off time). If you require urgent Next Day Saturday Special Service then please email us prior to your order to see what we can arrange for you.
• Royal Mail Europe Tracked, Signed £8.99 (Insured upto £250)
• Royal Mail International Tracked, Signed £12.99 (Insured upto £250)
• DHL Express 24 Europe Zone Sort £16.65 – £24.99 (Mon-Fri, Insured upto £500)
• DHL Express International Zone Sort £35.00 – £45.00 (Mon-Fri, Insured upto £500)
Royal Mail Delivery can vary, UK 1/2 days, Europe 4-5 days and International 6-10 days, DHL Express Europe is 24hrs & DHL Express International is 2/4 Days depending on location. We do not post to certain countries where there is a risk of parcels not being received, If this is the case we will contact you prior your shipping and issue a refund. It is your responsibility to check with your country customs, border force regulations, local laws if such products are approved into your country. When purchasing you agree that Custom Vapes UK do not take any responsibility on custom charges or goods not being released from your local authorities. It is your responsibility to pay for customs Duty, VAT charges if there are any incurred.
Please Note: We do NOT ship any types of lithium batteries or battery kits via air mail.
Please contact us if you have any further queries or shipping requirements, we will do our best to assist you.